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Zomato customer flags scary Cash-on-Delivery scam, CEO says he is aware and working to fix

Zomato customer flags scary Cash-on-Delivery scam, CEO says he is aware and working to fix

A man shared the incident on LinkedIn, tagging Zomato CEO Deepinder Goyal and informing him about the same.

Story highlights
  • Vinay Sati shared that he had ordered some burgers from a restaurant and had paid for the same online.
  • The delivery agent told Vinay that he shouldn’t pay for his order online and must instead opt for cash on delivery.
  • Delivery executive added that if the order amounts to Rs 700, it will only cost Rs 200 to Vinay.

Food tech company Zomato might have a scam plaguing its day-to-day operations. Apparently, some delivery agents are telling customers about a way to pay less than 50 per cent of the cost of food that they're ordering. All that the customers need to do is pay a sum of Rs 200 or Rs 300 to the delivery agent as a bribe.

A man shared the incident on LinkedIn, tagging Zomato CEO Deepinder Goyal and informing him about the same.

Zomato's food delivery scam

The man, named Vinay Sati, shared that he had ordered some burgers from a restaurant and had paid for the same online. However, when the delivery executive reached his doorstep, something unexpected occurred.

The delivery agent told Vinay that he shouldn't pay for his order online and must instead opt for cash on delivery. When Vinay asked the delivery person about the reason for the same, the latter said that if the order amounts to Rs 700 or Rs 800, it will only cost Rs 200 to Vinay. How? Well, the delivery person would show that the order had not been delivered despite delivering it to the user. The Zomato user then, instead of paying the company, can straightaway pay the delivery person a small sum of Rs 200 or Rs 300 as a bribe.

The post, that has now gone viral, reads, "As soon as the delivery boy came after 30-40 minutes, he told me that sir, don't pay online next time. I asked him why. He said that next time when you will order food worth 700-800rs through COD you only have to pay 200rs for that. 'I will show it to Zomato that you have not taken the food but will also give you the food you ordered', he said and added, 'Aap bas mujhe 200rs , 300rs de dena or 1000rs ke khane ke maje lena (you can just pay me Rs 200 or Rs 300 and enjoy food worth Rs 1000).'

"Deepinder Goyal ji, now don't say that you don't even know that this is happening? And if even after knowing all this, you are not able to solve it So what are your #IIM guys doing? Note: After all this, I had two options - First of all, I would have enjoyed this offer, or else would have exposed this scandal. And being an entrepreneur, I chose the second option."

Zomato CEO's response

In response to the post, Zomato CEO Deepinder Goyal said that he is aware of the scam and is 'working to plug the loopholes'.

Published on: Jan 23, 2023, 12:33 PM IST
Posted by: BT Siteadmin, Jan 23, 2023, 12:22 PM IST