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jagadeshwar gattu
Jagadeshwar Gattu

Jagadeshwar Gattu

President, Digital Foundation Services, HCLTech

True success in IT services relies on deeply embedding the customer's voice

Customer-centricity: The true measure of long-term value

by Jagadeshwar Gattu |Sep 19, 2025

IT service providers must design around the customer’s voice, align every interaction to their success and leverage feedback strategically.