Microsoft reached out to Business Today with a statement. Kiran Tomlinson, Senior Researcher at Microsoft, provided some context to the findings:
“Our study explores which job categories can productively use AI chatbots. It introduces an AI applicability score that measures the overlap between AI capabilities and job tasks, highlighting where AI might change how work is done, not take away or replace jobs. Our research shows that AI supports many tasks, particularly those involving research, writing, and communication, but does not indicate it can fully perform any single occupation. As AI adoption accelerates, it's important that we continue to study and better understand its societal and economic impact."
40 Jobs Most Likely to Be Disrupted by AI
These roles are largely based on communication, analysis, content creation, or clerical work, all areas where AI models like ChatGPT or image generators are already proving capable:
- Interpreters and Translators
- Historians
- Passenger Attendants
- Sales Representatives of Services
- Writers and Authors
- Customer Service Representatives
- CNC Tool Programmers
- Telephone Operators
- Ticket Agents and Travel Clerks
- Broadcast Announcers and Radio DJs
- Brokerage Clerks
- Farm and Home Management Educators
- Telemarketers
- Concierges
- Political Scientists
- News Analysts, Reporters, and Journalists
- Mathematicians
- Technical Writers
- Proofreaders and Copy Markers
- Hosts and Hostesses
- Editors
- Business Teachers (Postsecondary)
- Public Relations Specialists
- Demonstrators and Product Promoters
- Advertising Sales Agents
- New Accounts Clerks
- Statistical Assistants
- Counter and Rental Clerks
- Data Scientists
- Personal Financial Advisors
- Archivists
- Economics Teachers (Postsecondary)
- Web Developers
- Management Analysts
- Geographers
- Models
- Market Research Analysts
- Public Safety Telecommunicators
- Switchboard Operators
- Library Science Teachers (Postsecondary)
The study notes that many of these positions rely on skills that large language models can mimic or automate, such as writing, translating, summarising data, or synthesising information. Even visual fields like modelling are now at risk due to the rise of AI-generated imagery.
40 Jobs Least Likely to Be Disrupted by AI
In contrast, the least affected roles tend to involve physical labour, in-person service, manual dexterity, or complex real-world environments where AI still lacks capabilities:
- Dredge Operators
- Bridge and Lock Tenders
- Water Treatment Plant and System Operators
- Foundry Mold and Coremakers
- Rail-Track Laying and Maintenance Equipment Operators
- Pile Driver Operators
- Floor Sanders and Finishers
- Orderlies
- Motorboat Operators
- Logging Equipment Operators
- Paving, Surfacing, and Tamping Equipment Operators
- Maids and Housekeeping Cleaners
- Roustabouts (Oil and Gas)
- Roofers
- Gas Compressor and Gas Pumping Station Operators
- Helpers–Roofers
- Tire Builders
- Surgical Assistants
- Massage Therapists
- Ophthalmic Medical Technicians
- Industrial Truck and Tractor Operators
- Supervisors of Firefighters
- Cement Masons and Concrete Finishers
- Dishwashers
- Machine Feeders and Offbearers
- Packaging and Filling Machine Operators
- Medical Equipment Preparers
- Highway Maintenance Workers
- Helpers–Production Workers
- Prosthodontists
- Tire Repairers and Changers
- Ship Engineers
- Automotive Glass Installers and Repairers
- Oral and Maxillofacial Surgeons
- Plant and System Operators (All Other)
- Embalmers
- Helpers–Painters, Plasterers
- Hazardous Materials Removal Workers
- Nursing Assistants
- Phlebotomists
These roles remain relatively safe for now as they depend on real-world interaction, physical strength, mobility, or high-touch care, which current AI systems are not equipped to handle effectively.
AI's Role in Reshaping Work
While Microsoft emphasises that AI can enhance productivity, critics argue that in many cases, companies are simply using AI to reduce costs by downsizing teams. Former CEO Bill Gates has also warned that AI poses a significant risk to employment if not managed responsibly.
As the pace of AI adoption increases, so too does the urgency for governments and businesses to establish frameworks for reskilling workers and managing transitions. Without such guardrails, the economic shock of widespread AI disruption could be far-reaching.