- There are many reports of colour fading issue on the (PRODUCT)RED variant of iPhone 11.
- A similar colour fading issue was reported for the iPhone 12 (PRODUCT)RED model by a Slovakia-based news website.
- Apple support reportedly says that this is a cosmetic fault and not a manufacturing defect.
Some iPhone 11 and iPhone 12 users are complaining about the colour fading issue that has also been reported on the company's official forum. Many users have claimed that the colour on the aluminium chassis of some iPhone 11 and iPhone 12 models disappear or fade away after some time.
Interestingly, several users have stressed that they have been using their iPhone models with a case, making it even more confusing why the colour fade away.
A Slovakia-based news website reports that the iPhone 12 PRODUCT(RED), which was being used with a case, started losing the deep red colour on the corners. The website adds that this has been the case with the iPhone 12 model only as nothing of this sort happened with the iPhone XR, which was being used with a similar case.
The pictures shared by the website, Svetapple.sk, shows the iPhone 12 in PRODUCT(RED), losing colour around the power button. After losing the red colour, the iPhone 12 model sides seem to have a shade of orange colour, which looks like caused by some reaction.
On further digging, we could find several posts on Apple's Communities forum where not only iPhone 11 and iPhone 12 users but also iPhone XR and older model users have reported a similar colour fading issue on the metal chassis. Notably, some users reached out to Apple for the colour fading issue, and they were told that it was a cosmetic issue and not a manufacturing defect.
In one of the posts on Apple's forum, barricktaylor, an iPhone 11 user, wrote, "I've had my phone for four months. In a case, the entire time. I live in Washington state, not a super hot sunny area. And the edges are turning light orange all over like the paint is fading? I had all previous models for years. I had my 6s plus, and it never once happened, but in 4 months, this happens? Not to mention my phone is in perfect condition besides their faulty paint job on the aluminium border."
An iPhone XR user, chrisb0803, wrote, "I have had a case on my red XR since I got it. Its just a clear silicone case that covers everything but the switch on the side and the speakers and charging port on the bottom. I noticed today that those areas were NOTICEABLY lighter than the parts of the metal collar that are covered by the case. Has anyone else noticed this fading or discolouration?"
Another iPhone 11 user said on the forum, "So, I bought my phone from Sprint, and they said they would diagnose the problem at my cost. I just called Apple customer service, and they told me that it's cosmetic and not a manufacturing fault. To me, if I pay over $700 for an item, I'd expect it not to discolour in 3 months time. I took good care of my phone and really expected more from Apple. Basically, it sounds like I chose a wrong colour. The paint should really not wear off like that so quickly."
In several cases, users have specified the location they are living as well as an accessory used to protect the iPhone model from accidental drops. And, colour fading seems to be apparent in many cases across the range. An iPhone 11 user reported a similar case with his Min Green colour model.
Some reports claim the colour fading on some iPhone models could be caused by UV exposure that can happen over the use of a clear case or a chemical reaction that occurred with the case that caused the model to lose the original paint job.
At this point, Apple hasn't acknowledged the issue of colour fading or discolouration on some iPhone models. We will update the story in case the company responds to the issue.