Shelley Singh is a senior journalist with more than two decades of experience, specializing in business, technology, and the intersection of digital disruption with industry transformation. His career spans across leading publications, including a long tenure at The Economic Times and later ET Prime, where he has authored in-depth features on Artificial Intelligence (AI), smart living, Global Capability Centers (GCCs), startups, telecom, e-commerce, private equity, hi-tech manufacturing, and future-of-work trends. ...
India has over 2,000 Global Capability Centres employing nearly two million people. This booming sector has a new kid in town—smaller units doing cutting-edge work
India's IT outsourcing firms are gearing up to meet the AI challenge by reducing their dependence on labour arbitrage and focusing on other core strengths.